Fast-track your reimbursements
Claims Assistance FAQs
Understand the documentation, timelines, and support we offer when you need to raise a claim with SecureMyJourney.
Claims made simple
Write to [email protected] or call +91 92057 77098 for dedicated support.
A travel insurance claim is a formal request you submit to the insurer seeking compensation for losses or expenses arising from covered events during your trip. The insurer reviews the claim against the policy’s terms, conditions, and exclusions, and pays the admissible amount if approved.
Contact your insurer using the helpline or email listed in your policy document, or visit our website’s “Claim Assistance” section for guidance. Need help? Reach our customer support team anytime at +91 84485 82205 or [email protected].
Claims are generally processed within 21 working days from the date the insurer receives all required documents, subject to each policy’s specific terms and conditions.
While many insurers do not enforce a strict statutory deadline, we recommend registering your claim within 15 days of the incident or your return to India. Early submission helps avoid delays, especially when additional information is needed. Always review your policy as some insurers may outline preferred timelines.
Reach out to the Third-Party Administrator (TPA) listed in your policy for on-trip assistance. You can also call our support desk at +91 84485 82205 (24/7) or email [email protected] for guidance.
Yes. You can initiate the claim with your insurer once you are back home using the contact details in your policy. Our support team is also available 24/7 at +91 84485 82205 or [email protected]. Prompt submission helps ensure smooth processing.
Document requirements depend on the type of loss. Refer to the “Claim Assistance – Supporting Documents” section on our website or download the “Claims – Supporting Documents” checklist for a detailed list. Submitting all relevant proofs—tickets, invoices, medical reports, police/airline statements, etc.—helps expedite your reimbursement.