Refund Policy

1. Eligibility for Refunds

Refund eligibility depends on the type of travel insurance policy and the specific terms of the insurance provider. You may be eligible for a refund in the following cases:

1.1 Cooling-Off Period (Free Look Period)

Most insurance providers allow a free look period (typically 24 hours to 14 days). During this time, you may cancel the policy for a full refund, provided:

• No claim has been filed
• The policy start date has not passed
• Travel has not begun

1.2 Duplicate Payment

If the same policy is purchased more than once due to error, we will refund the duplicate transaction after verification.

1.3 Technical Issues

If your payment was successful but the policy could not be issued due to a technical or system error, a full refund will be processed.

1.4 Policy Not Activated

If your insurance policy is not activated by the provider and coverage has not begun, you may be eligible for a refund.

2. Non-Refundable Situations

Refunds cannot be issued in the following situations:

• After the policy start date
• If any claim has already been made or initiated
• If the insurance provider terms declare the policy non-refundable
• If incorrect traveler information was provided
• If the trip has already started
• Voluntary cancellation after the free look/cooling-off period

3. Refund Process

To request a refund:

1. Email [email protected] with:
   • Policyholder name
   • Policy number
   • Purchase date
   • Reason for refund request
   • Payment receipt or transaction ID
2. We will review your request within 2–5 business days.
3. If approved, refunds will be processed within 7–14 business days, depending on your bank or payment provider.

4. Mode of Refund

Refunds will be issued using the original payment method, including:

• Credit/Debit Card
• Bank Transfer
• Online Payment Wallets

Cash refunds are not available.